Shipping and Returns
Shipping and Return & Refund Policy 🚚🔄
At Grow Nest Designs, we strive to provide a seamless and satisfying experience, from order to delivery. Please review our combined shipping and return & refund policy below for all the important details.
1. Order Processing and Shipping ⏳🌍
All of our products are custom-made to order, ensuring that each item is unique to you. Orders are typically processed within 7-10 business days (excluding weekends and holidays) 🗓️. You’ll receive a notification once your order ships, along with tracking details 📦.
Shipping Estimates:
- Domestic Shipping: 3-7 business days 🏠
- International Shipping: 7-14 business days ✈️
Shipping rates are calculated at checkout, and delivery times may vary due to factors like weather or customs delays 🌦️.
2. Return and Refund Policy 🔄💸
Custom-Made Products:
Because our items are custom-made, we do not accept returns unless the product arrives damaged or defective 🎨. Each piece is crafted with care, so please double-check your order before confirming your purchase.
Damaged or Defective Items:
If your order arrives damaged or defective, we’re here to help! Please follow these steps within 48 hours of receiving your item:
- Capture the Damage: Take a clear video showing the defect or damage 🎥.
- Contact Us: Email the video to info@grownestdesigns.com 📧.
Once we verify the issue, we’ll send you a replacement or process a refund if a replacement isn’t possible 💵.
3. Refund Process 💰
Refunds are only issued if the product is damaged or defective, and a replacement isn’t available. You’ll receive your refund to the original payment method within 5-7 business days 🏦. Please note that shipping charges are non-refundable unless the product was damaged upon arrival 🚚.
4. Shipping Charges & Lost/Damaged Shipments 💸📦
Shipping fees are non-refundable unless the product is damaged during delivery. If your package is lost or arrives damaged, please contact us within 48 hours of delivery 🕒, and we’ll assist you in resolving the issue 📲.
5. No Exchanges 🚫
Due to the custom nature of our products, exchanges are not available. If your item is damaged, we will replace it following the process outlined above 🔄.
6. International Shipping 🌎
For international orders, customs duties and taxes are the responsibility of the customer 🌏. These charges are separate from product and shipping costs.
7. Contact Us 📧
If you have any questions or need assistance regarding shipping or returns, feel free to contact us at info@grownestdesigns.com 💬. We’re always here to help!
Thank you for choosing Grow Nest Designs! 🌱